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Privacy Policy

Last updated: January 2025

1. Introduction

At Anagh Smart Infra, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our construction services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Full name and contact details (email, phone number)
  • Mailing address and property location
  • Project requirements and specifications
  • Financial information for payment processing
  • Communication preferences
  • Account credentials (username and password)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website and search terms used
  • Cookies and similar tracking technologies

2.3 Project-Related Information

During project execution, we may collect:

  • Property documents and land records
  • Architectural plans and design preferences
  • Progress photos and project documentation
  • Communication records and meeting notes
  • Payment history and transaction records

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide construction services, manage projects, and fulfill contractual obligations
  • Communication: To respond to inquiries, provide updates, and send project-related notifications
  • Payment Processing: To process payments, generate invoices, and maintain financial records
  • Customer Support: To address concerns, resolve issues, and provide after-sales support
  • Website Improvement: To analyze usage patterns and enhance user experience
  • Marketing: To send promotional materials, newsletters, and service updates (with your consent)
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Quality Assurance: To monitor service quality and improve our processes

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party contractors, material suppliers, and consultants involved in your project
  • Payment Processors: Financial institutions and payment gateways for transaction processing
  • Legal Authorities: Government agencies, law enforcement, or regulatory bodies when required by law
  • Professional Advisors: Lawyers, accountants, and auditors for business operations
  • Business Transfers: In case of merger, acquisition, or sale of business assets

All third parties are required to maintain confidentiality and use your information only for specified purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Secure servers with encryption (SSL/TLS)
  • Access controls and authentication mechanisms
  • Regular security audits and vulnerability assessments
  • Employee training on data protection
  • Secure backup and disaster recovery procedures
  • Firewall protection and intrusion detection systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track effectiveness of advertising campaigns

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Project records are typically retained for 7-10 years as per industry standards and legal requirements. After the retention period, data will be securely deleted or anonymized.

8. Your Privacy Rights

You have the right to:

  • Access: Request a copy of your personal information we hold
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to processing of your data for marketing purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Anagh Smart Infra

Privacy Officer

Email: service@anaghsmartinfra.com

Phone: +91 98214 02383

14. Your Consent

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Legal Compliance: This Privacy Policy is designed to comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable in India.